Cancellation, Amendments & Refund Policy
At Captivating Journey Tourism, we strive to provide every guest with a smooth and enjoyable travel experience. Please read our cancellation policy carefully before confirming your booking.
1. Booking Confirmation
All tours, safaris, transfers, attractions, and travel services are subject to availability.
A booking is confirmed only after full or partial payment (where applicable) has been successfully received and a confirmation voucher has been issued.
2. Customer Cancellations
Cancellation charges are applied as follows unless otherwise stated on the individual tour page:
| Cancellation Time | Refund |
| More than 48 hours before tour | Full refund (excluding payment gateway charges where applicable) |
| 24–48 hours before tour | 50% refund |
| Less than 24 hours before tour | No refund |
| No Show | No refund |
Certain attractions, theme parks, visas, event tickets, or special promotional packages may have different cancellation policies. These will be clearly mentioned during booking.
3. Booking Modifications
Requests to change:
- Tour Date
- Pickup Location
- Number of Guests
- Package Selection
are subject to availability and operational approval.
Additional charges may apply depending on the requested changes.
4. Late Arrival & No Show
Guests must be ready at the confirmed pickup location at the scheduled time.
Failure to arrive on time or failure to respond to our driver or operations team may be considered a No Show, and no refund will be issued.
5. Weather & Force Majeure
Certain outdoor activities including but not limited to:
- Desert Safari
- Dune Bashing
- Hot Air Balloon
- Yacht Tours
- Water Sports
- Mountain Activities
may be delayed, modified, or cancelled due to:
- Weather conditions
- Government regulations
- Road closures
- Safety concerns
- Public holidays
- Natural disasters
- Civil disturbances
- Any event beyond our reasonable control
Whenever possible, we will offer:
- Alternative timing
- Alternative activity
- Travel credit
- Partial or full refund depending upon supplier policies.
6. Company Cancellation
Captivating Journey Tourism reserves the right to cancel or reschedule any tour due to:
- Operational requirements
- Insufficient participants
- Vehicle breakdown
- Safety concerns
- Government restrictions
- Supplier cancellations
In such cases customers will receive either:
- A full refund
- Alternative date
- Alternative tour of equal value
7. Refund Processing
Approved refunds are processed using the original payment method.
Refund processing normally requires 7–21 business days, depending on your payment provider or bank.
Payment gateway fees and currency conversion charges may not be refundable.
8. Non-Refundable Services
Unless otherwise stated, the following are generally non-refundable:
- Visa services
- Flight tickets
- Hotel bookings with non-refundable rates
- Event tickets
- Attraction tickets already issued
- Promotional offers
- Discounted packages
9. Contact Us
For booking changes or cancellations, please contact our customer support team as soon as possible.
Email: sales@captivatingjourneytourism.com
Phone: +971 54 571 2323