Effective Date: July 22, 2026
Captivating Journey Tourism (“Captivating Journey Tourism”, “Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit www.captivatingjourneytourism.com, contact us, or use our travel services.
By using our website or booking our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Nationality
- Residential Address
- Passport Details (where required)
- Emirates ID details (when required)
- Date of Birth (where required)
- Emergency Contact Information
Booking Information
- Tour selections
- Travel dates
- Pickup and drop-off locations
- Number of guests
- Special requests
- Hotel information
- Flight information (when applicable)
Payment Information
Payments are securely processed through third-party payment providers.
We do not store your complete credit or debit card information on our servers.
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referral URLs
- Pages Visited
- Time Spent
- Website Usage Statistics
2. How We Use Your Information
Your information may be used to:
- Process bookings
- Confirm reservations
- Arrange transportation
- Provide customer support
- Send booking confirmations
- Send travel updates
- Respond to inquiries
- Improve our services
- Improve website performance
- Prevent fraud
- Verify identity where necessary
- Comply with legal obligations
With your consent, we may also send promotional offers, travel deals, newsletters, and updates.
You may unsubscribe at any time.
3. Sharing Your Information
We only share your information when necessary to provide the services you request.
This may include:
- Hotels
- Tour Operators
- Transportation Providers
- Desert Safari Operators
- Attraction Partners
- Cruise Operators
- Visa Processing Partners
- Payment Gateway Providers
- Government Authorities where legally required
We never sell your personal information to third parties.
4. Payment Security
Online payments are processed using secure encrypted payment gateways.
Captivating Journey Tourism does not store complete payment card details.
Payment providers comply with internationally recognized payment security standards.
5. Data Retention
We retain personal information only for as long as necessary to:
- Complete your booking
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Maintain accounting records
Once no longer required, information is securely deleted or anonymized.
6. Marketing Communications
If you subscribe to our newsletters or promotional offers, we may occasionally send:
- Tour promotions
- Seasonal offers
- Travel updates
- New experiences
- Company announcements
You may unsubscribe using the link provided in every marketing email.
7. Cookies & Analytics
Our website uses cookies and similar technologies to improve user experience.
These technologies help us:
- Understand visitor behavior
- Improve website performance
- Remember preferences
- Analyze traffic
- Personalize content
Please refer to our Cookie Policy for more information.
8. Third-Party Services
Our website may contain links to third-party websites including:
- Google Maps
- Payment Gateways
- Social Media Platforms
- YouTube
We are not responsible for the privacy practices of these external websites.
9. Data Security
We implement reasonable administrative, technical, and organizational security measures including:
- SSL Encryption
- Secure Servers
- Access Controls
- Firewall Protection
- Password Protection
- Continuous Monitoring
While we strive to protect your information, no internet transmission is completely secure.
10. International Data Transfers
Some service providers may process information outside the United Arab Emirates.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are maintained.
11. Children’s Privacy
Our website is not intended for children under 18 years of age.
Parents or legal guardians must make bookings on behalf of minors.
We do not knowingly collect personal information directly from children.
12. Your Rights
Depending on applicable laws, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Withdraw marketing consent
- Request information about data usage
Requests may be subject to legal obligations requiring us to retain certain records.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website with the revised effective date.
14. Contact Us
If you have questions regarding this Privacy Policy, please contact us.
Captivating Journey Tourism
Website:
www.captivatingjourneytourism.com
Email:
sales@captivatingjourneytourism.com
Phone:
+971 54 571 2323